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    1. 創遠高新

      為客戶提供優質的產品和服務,為社會創造可持續的財富和價值。

      售后服務
      全部分類

      售后服務

      • 分類:核心實力
      • 發布時間:2020-04-14 00:00:00
      • 訪問量:0
      概要:
      概要:
      詳情

      產品質量保證

      我們始終堅持“品質致勝”的經營理念,嚴格執行ISO9000質量管理體系,嚴格依據國家及行業的產品設計、制造、檢驗標準,認真接受使用方的現場巡查監制,嚴把進貨渠道關、加工精度關、裝配質量關,確保產品質量滿足客戶使用要求。

       

      我們對產品提供質保期,質量保證期為貨物調試完成12個月。在質保期內我們免費提供除消耗件和易損件之外的任何非人為損壞的元器件和維修服務費用。

       

      售后服務承諾

      ★免費提供信訪和巡訪:我們秉承 “半年包退,一年保修,終身服務” 的服務承諾,我們把服務看成產品的非常重要的一部分,嚴格遵守“一月一信訪,半年一巡訪”的服務制度,及時回應客戶的咨詢和訴求,通過互聯網遠程監控設備的運行狀態,詳細建立客戶及產品檔案,針對礦山的特定條件持續提供產品的改進升級方案,對設備的使用狀態和使用成本做到心中有數,為客戶使用我們產品的利益最大化出謀劃策。

      ★免費提供現場技術服務:技術服務工程師到買方工作現場對合同項下及投標文件中現場服務承諾內容進行技術服務,服務的人數和天數參見投標設備供貨范圍或由買賣雙方進行協商。包括貨物清點、指導設備安裝、調試、技術培訓和設備驗收等。

      ★免費提供設備調試及技術培訓:技術服務工程師將嚴格按照設備調試的條件、技術要求進行設備調試,調試正常且買方現場滿足設備投料試運行條件時,開始設備試運行生產。在此期間,觀察設備狀況、檢查相應的技術和運行參數,必要時對有關參數進行必要的調整。當發現買方現場不能滿足設備運行條件時,賣方服務工程師將提出整改意見,雙方協商進行整改,直至滿足買方要求為止。

      ★我們積極響應使用方的各項服務條款,免費派遣售后服務工程師前往現場安裝、調試、培訓及一條豎井(100米內)施工作業現場服務。對操作人員15天現場指導培訓,并進行操作及理論考試,成績合格者頒發天井鉆機操作證書。

      ★響應速度迅速:售后服務人員電話保持24小時開機,如有售后問題,5小時內響應,保證在24小時內給予處理意見,如需到達現場,保證在2日內到達現場處理。并在到達后7日內解決合同設備的故障(重大故障除外)。

      ★質保期內免費包修:產品質保期內因產品質量問題引起的故障,我公司免費提供維修服務,無償更換損壞的元件、配件。質保期外實行終身有償保修。保證期限內, 如貨物由于設計或制造上的缺陷而發生損壞或/和品質、性能與合同規定不符時,需方向供方提出索賠(包括退貨),由此產生的直接費用由賣方承擔

      ★優惠提供備件: 設備維護所需的備件將以優惠價格提供。

       

       

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      400-873-5166     產品中心        工程服務        合作案例        核心實力        新聞動態        走進創遠        聯系我們

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